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Privacy Policy

Last updated: March 21, 2021

Definitions

This policy describes how Flowplayer AB (“Flowplayer”) collect, use and disclose Personal Information and Non-Personal Information (each as defined below). This Privacy Policy describes our practices in connection with information that we collect through our website located at www.flowplayer.com, other Flowplayer websites where this Privacy Policy is provided and through Flowplayer’s online video platform known as the “Service”. These are collectively referred to as the “Site”. This Privacy Policy does not address the collection, use or disclosure of information by any third parties.

Acceptance and Updates

By using the Site, you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not use the Site. We reserve the right to change this Privacy Policy without prior notice. You can find out when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

Information collected by Flowplayer

Cookies

Use of Information collected

Disclosure of Information

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i) Prospect Global Ltd (trading as SoPro) Reg. UK Co. 09648733. You can contact SoPro and view their privacy policy here: http://sopro.io. SoPro are registered with the ICO Reg: Z123456 their Data Protection Officer can be emailed at: dpo@sopro.io.

(ii) Capterra Inc. You can contact Capterra and view their privacy policy here: https://www.capterra.com/legal/privacy-policy. Their Data Protection Officer can be emailed at: GDMPrivacy@gartner.com.

Use of the Service

  1. The Service, which is accessible through the Site, enables customers to upload, manage and publish videos to a customer’s own website or to third party websites. Please note that any information you disclose through videos uploaded via the Service may become public information and may be available to visitors to the website where they are posted and to the general public. We urge you to exercise discretion and caution when deciding to disclose Personal Information, or any other sensitive information, via the Service. We are not responsible for the use of any Personal Information you disclose through your use of the Service.

Other Important Notices Regarding Our Privacy Practices

  1. Payment Processing. We use a third party payment service (“Payment Service”) to process credit card payments for certain editions of the Service. When you provide credit card information on the Site, that information is sent directly to the Payment Service. Flowplayer does not have access to your full credit card number and does not store such information in its own systems. You acknowledge and agree that any Personal Information that you provide in connection with such credit card payments will be transmitted directly to the Payment Service. Information transmitted to the Payment Service is encrypted using SSL software. The Payment Service is required to comply with all applicable privacy and security laws and the rules and regulations issued by the credit card companies, however, Flowplayer is not responsible for the Payment Service’s failure to comply with such laws, rules and/or regulations.
  2. Forums and Profiles. We may make other services available through the Site (for example, message boards, forums, chat functionality, “profile pages” and blogs) to which you are able to post information and materials (collectively referred to as the “Forums”). Please note that any information you disclose through the Forums may be available to visitors to the Site and to the general public. We urge you to exercise discretion and caution when deciding to disclose Personal Information, or any other information, via the Forums. We are not responsible for the use of any Personal Information you disclose through the Forums.
  3. Third Party Sites and Services. We provide links on this Site as a convenience for our users. We may also inform customers of the Service about third party services or applications that can be used in connection with the Service, including services from companies associated with Flowplayer’s Alliance program (as further described at www.flowplayer.com). In addition, customers generally use the Service to publish videos on their own, or third party, websites. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, or of other websites or services operated by third parties. Your activities, including your provision of Personal Information, with any such third parties or such third parties’ websites or services will be governed by the privacy policy of such third parties. The inclusion of a link on the Site does not imply endorsement of the linked website by us or by our affiliates. We are not responsible for the use of any Personal Information you disclose to third party sites or services.
  4. Security. We use reasonable organizational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).
  5. Opt-Out. If you no longer wish to receive marketing-related emails from us, you may opt out by following the “unsubscribe” instructions in the latest such message you have received or by contacting us at legal@flowplayer.com. If you would prefer that we not share Personal Information about you in the future with our affiliates and/or with third parties for such affiliates’ and/or third parties’ marketing purposes, you may opt out from such sharing by contacting us at legal@flowplayer.com. Please specify whether you are opting out of receiving messages from us or from sharing with our affiliates and third parties.
  6. We will endeavor to comply with your request as soon as reasonably practicable. Please note that if you opt out as described above, we will not be able to remove your Personal Information from the databases of our affiliates or third parties with whom we have already shared your Personal Information. If you wish to cease receiving marketing-related emails from such affiliates or third parties, please contact them directly.
  7. Changing or Suppressing Personal Information. If you would like to request to review, correct, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may contact us by email at legal@flowplayer.com. We will respond to your request in accordance with applicable law. For your protection, we will only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. You also may review, correct and update certain information that you provided by logging into your Service account and editing your profile information.
  8. In each event, you must clearly indicate the information that you wish to have changed or suppressed. We will endeavor to comply with your request as soon as reasonably practicable and in compliance with applicable law. We may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed. Finally, we are not responsible for removing or suppressing information from the databases of third parties with whom we have already shared your Personal Information, or limiting their use of your Personal Information. If you wish to change or suppress information provided to an affiliate or third party, please contact them directly.
  9. Retention Period. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.
  10. Note Regarding the Use of the Site by Children: The Site is not directed to children under the age of thirteen (13), and we request that children not provide Personal Information through the Site. If you become aware that your child has provided us with Personal Information, please contact us in accordance with the “Contacting Us” section below.
  11. Jurisdiction and Cross-Border Issues. We do not represent or warrant that the Site, or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. By using the Site and submitting any Personal Information, you consent to the transfer of Personal Information to other countries, such as the United States, which may provide a level of data security different from your country of residence.
  12. Contacting Us. If you have any questions regarding this Privacy Policy, please contact us by email at legal@flowplayer.com, or please write to the following address:

Flowplayer AB
Regeringsgatan 29
111 53, STOCKHOLM, SWEDEN