Can I switch plans?

Yes, at any time and to any plan.

When am I charged?

We charge your plan at the start of each billing period. Any overage is charged as it appears.

Which cards are accepted?

We accept payments from VISA, MasterCard, VISA Debit, and American Express.

What if I exceed the limits?

Flowplayer aims at giving you and your users the best video experience when you exceed the play- or bandwidth limits. First, the default limits are pretty high enough, so most of our customers never have to think about boundaries. If you end up needing more, we send you a friendly email reminder. But the service keeps running no matter what happens.

You can always check on the bandwidth usage and pricing from your account.

How much bandwidth do I need?

Measuring video bandwidth is not trivial. It’s hard to know in advance how much you need it, and how much it can cost. This is why we've put together a bandwidth calculator, that should give you a reasonable estimate about your streaming needs.

If your needs are significant, please contact us, and we are happy to put set up a custom plan that works for you.

Can I store my content somewhere else?

Yes. Remote assets are supported on our platform.

Can I use my own CDN?

Yes, contact sales for an enterprise plan.

How can I upgrade my player license?

Please request for an upgrade. We are happy to help you with the upgrade.

Where can I download the free player?

Flowplayer no longer offers the free, logo-branded player.

I only need the player, do I still have to subscribe?

Flowplayer Native is only available as part of the platform subscriptions. If you expect a very large amount of plays per month and just require a standalone player, please contact sales for an offer.

Can I self-host the player?

Yes, you can choose between a hosted player and a self-hosted player.