FAQ

Everything you always wanted to know about Flowplayer’s pricing but couldn’t be bothered to find the support email address.

I only want to use the player what plan should I choose?

With our platform plans you can choose to use only the player and use your assets that is not stored with us. You will still get the great analytics features from the platform and the ability to show ads on top of your content.

Since the player is hosted with us you will always have the latest updates and ability to easily configure your skinning through our UI.

What is counted as a play?

We measure usage based on plays. Our definition of a play is the same as a stream start, a pause is not counted as a play.

I want to show ads on top of my content. What plan should i choose?

The Professional plan is the entry plan for showing ads. It includes our ad-schedule feature that makes it easy to manage your ad-tags and set schedules for pre-rolls, mid-rolls and post-rolls.

What is video streaming?

Video streaming is the act of delivering reliable and uninterrupted data stream for the video player. HLS streaming refers to quality switching where the video file is split into multiple segments of variying quality.

What is video encoding?

Video encoding is the art of transforming a video file to a format that works on the web. For example, a .mov file is transformed into multiple HLS-segment files for quality-switching support.

Can I use my style and branding?

Yes. All videos served from our platform are styleable with custom branding. If you want to self-host the videos then a player license is needed. You can get one from your account.

Should I edit the video before uploading?

Absolutely. Just strip out the boring parts! These are typically at the beginning and end of the video. You cannot change the length of the video after uploading.

You may also want to change the aspect ratio of the clip. Sometimes you might want a vertical video, which plays nicely on mobile.

Do you keep the original video?

Yes. The original videos are kept safe so we can re-encode them later, possibly with different settings.

Can I download the results?

Yes. All the full- length versions (original and encoded) can be downloaded from the Flowplayer UI. Individual HLS segments are not available.

Do you have bigger plans?

Yes. We serve customers with massive streaming needs. Please tell us what you need and we are happy to help you.

Can I switch plans?

Sure. You can always switch between the plans on this page. We will adjust your bill automatically.

Can I cancel?

Yes. Go to your account and hit the cancel button.

Which cards do you accept?

We accept payments from VISA, MasterCard, VISA Debit and American Express.

When am I charged?

Your plans will be charged at the end of the billing period. The additional streaming costs will be charged once they reach 50 EUR, or at the end of a monthly period.

Do I need to pay taxes?

All prices are net. EU residents will be charged VAT (according to the VAT rate of their country); to avoid VAT please supply a valid VAT ID when purchasing. VAT will always be applied to purchases from Sweden.

Refund of player purchase

If the player product does not work for you for technical reasons, we can provide a refund within 14 days after purchase. Please contact us and explain the situation. We recommend to test your scenario with the free player first.

No refund is possible once you created a license key.

Can I buy an OEM License?

Yes, contact us for an enterprise plan and we will help you out.

Is the player included in the video platform?

The platform includes an unbranded version of Flowplayer 7 (free version).